Referral terms & conditions

1. Who we are

“We”, “us” and “Petal & Bloom Studio” refer to the flower-preservation studio based in Cambridgeshire, United Kingdom. Bloom Partners is our referral programme. By signing up you (“the partner”) agree to these terms. The programme is open to anyone who refers a customer, for example a florist, planner, venue, friend or family member.

2. Your referral code, link & QR

On signup we generate a unique referral code, a personal link, and a QR code that points to our website with that code attached. You are responsible for how and where you share them. You must not impersonate Petal & Bloom Studio or suggest a commercial partnership beyond referral. We may revoke a code at any time for misuse.

3. What counts as a referral

A referral is a customer who is linked to your code and then places a paid order with us within six months of that link. A customer may be linked when they (a) scan your QR or open your referral link, (b) leave their email via the welcome prompt using your code, (c) enter your name or referral code at checkout, or (d) you add their name and email in your Bloom Partner account.

The six-month window is measured from when we first capture their email or cookie against your code, from when you add them in your account, or from checkout if that is how they named you. If they already have a matching email on file from a QR scan, welcome prompt or dashboard introduction in that window, their checkout form will fill in your code automatically.

4. Introducing a potential customer

You may add a potential customer's first name and email (and optionally last name) from the Potential customers tab. By submitting those details you warrant that:

• the person has asked you to refer them to us, or you have told them you will share their details and you have a lawful basis under UK GDPR to do so;
• you are not uploading a marketing list, purchased contacts, or anyone who has not asked to be introduced;
• you will not use this form to opt anyone into our marketing. Marketing requires their own consent.

We will email the person to explain that you shared their name and email, how we will use it (to credit your referral if they order within six months), and how they can object. You remain the controller of your own client list; once shared with us we become the controller of the copy we hold. You are responsible for any unlawful sharing. Personal data you see in your account (including lead emails and order customer names) is confidential and must not be reused for your own marketing unless you have your own lawful basis.

5. Reward value and payout

The reward per successful referral is 4% of the referred customer's order total, as shown on the Bloom Partners page and in site-wide messaging. The percentage in effect when the referred order reaches “complete” status is the one used to calculate the payout for that order.

A reward is only earned once the customer has received their product, i.e. the order reaches the “complete” status in our system. Cancelled, refunded or disputed orders do not count.

Earned rewards for each calendar month are totalled on the 1st of the following month and paid by BACS transfer to the UK bank account you nominate at signup, normally within 5 working days. Minimum payout threshold is £20; smaller balances roll forward.

6. Your bank details

You authorise us to store your sort code, account number and account holder name for the sole purpose of paying your referral rewards. You are responsible for keeping these details up to date via your account page. We will never share your bank details with third parties outside the payment flow.

7. Tax

Referral payments are paid gross of tax. You are responsible for declaring referral income on your UK tax return where applicable. On request we can provide a year-end statement for Self-Assessment.

8. Data protection

We process your contact details, bank details and account login credentials under our legitimate interest in running the referral programme. Customer email addresses captured via your QR or referral link are processed under the consent they give when submitting the welcome prompt. Names and emails you introduce via your account are processed under our legitimate interest in attributing a referral, on the basis of the warranty you give in section 4. We will not send those people marketing unless they opt in themselves.

The person can object, request access or ask us to erase referral details that are not needed for an existing order, using the link in our notice email or by contacting us. See our privacy notice.

9. Termination

Either party may terminate participation at any time, for any reason, by written notice. On termination we will pay any rewards already earned but not yet paid; no further referrals will accrue.

10. Changes to these terms

We may update these terms from time to time. You will be asked to re-accept the new version the next time you sign in. Earned-but-unpaid rewards are always honoured under the version that was current when they were earned.