Terms & conditions

1. About us & general terms

1.1 These Terms and Conditions apply to all bookings, orders, gift vouchers and services provided by Petal & Bloom Studio (“we”, “us”, “our”).

1.2 By placing an order, paying to reserve your date, or sending your flowers to us, you (“the Client”, “you”) agree to be bound by these Terms and Conditions.

1.3 We reserve the right to amend these Terms and Conditions at any time. The terms in force at the time of your booking will apply.

1.4 Contact and updates. Order updates are posted to your online account and sent by email to the address on the order. We do not provide regular progress reports by message. Questions go to hello@petalandbloomstudio.co.uk. We discuss an order only with the person who placed it, unless that person tells us in writing that someone else may speak for them.

2. The nature of handmade resin & floral preservation

2.1 Handmade artisanal nature

Every piece created by Petal & Bloom Studio is handmade and bespoke. Because we cast resin and work with organic botanical material, slight natural imperfections are normal and expected. These may include tiny micro-bubbles, minor unevenness, visible pour lines or layering, slight differences in surface texture, occasional dust inclusions, and, in pastel resins, a soft pearl or milky variation in the colour. These are characteristics of handmade art and are not considered faults or defects. Your piece is one of a kind. It will not be identical to studio photographs, to another client’s piece, or to a mockup from the Design your piece tool.

2.2 Changes in flower appearance

Flowers are natural items and undergo significant chemical changes when dried and cast in resin.

Colour shifts. Whites may dry cream, ivory or yellow. Reds and dark tones will darken significantly, often to a deep burgundy or wine. Pinks and purples may shift shade or mute.

Translucency and bruising. Fresh flowers that were bruised before or during transit, even if invisible to the naked eye, may appear as translucent or wet-looking patches once submerged in liquid resin.

Shrinkage and fragility. Flowers will shrink slightly and lose their soft texture during the drying process.

2.3 Design & artistic licence

As the floral preservation artist, Petal & Bloom Studio retains full artistic discretion over the arrangement and layout of the flowers within your chosen shapes. We will arrange the blooms in a way that best highlights their beauty and fits the technical parameters of the shape. You may use the Design your piece tool on our website as a guide. The final design is created by us, using our experience and professional judgement.

2.4 Design consultation

When your flowers arrive we assess them, send you a photograph, and start drying them. Once they are dry we send you the proposed design. Any reference images you send are a guide. The final arrangement is made at our artistic discretion, within the shape you have ordered.

Tell us any placement wishes in the notes box at checkout, or by email to hello@petalandbloomstudio.co.uk, before drying is complete. One set of notes, given at that stage, is included.

If you later ask for changes that require the dried flowers to be removed from the silica, we charge a consultation fee of £25 for each removal. Removing dried flowers risks damage and requires protective equipment. The fee is payable before we carry out that further work. Flowers damaged by a requested removal are not a defect.

3. Client responsibilities & sending flowers

3.1 Condition of flowers. You are responsible for the fresh delivery of your flowers to our studio. The final result depends heavily on the initial quality and freshness of the flowers upon arrival.

3.2 Packaging instructions. We will provide detailed instructions on how to package and dispatch your flowers. See our packing instructions. The parcel must contain your name and contact details. Flowers covered in plastic or cellophane may sweat and become unusable. Failure to follow these guidelines, or delays caused by third-party couriers, are outside of our control. We are not liable for flowers damaged, lost or degraded during transit. If we cannot tell whose flowers they are, or they arrive unusable because the packing instructions were not followed, clause 6.3 applies.

3.3 Unused flowers. We dry the flowers in your delivery unless they are damaged or unsuitable. We choose the best of them for the piece or pieces you have ordered. We may offer add-on pieces for good flowers that are left over. Add-ons are a separate order, at the prices then in force, and are only made if you accept them. Flowers that are not used, and add-ons you do not take, are disposed of. We cannot return unused flowers.

3.4 Flowers that are not fresh and untreated. You must tell us before the flowers are sent, in the order notes or by email, if any bloom is faux, silk, dyed, sprayed, painted, glittered, or already dried.

Faux and silk flowers are tested before they are cast. If the colour runs, or the material is unsuitable for resin, we will tell you and we will not cast that bloom. We are not liable for colour bleed from a flower you did not tell us had been altered.

Pre-dried flowers can be cast in the condition they arrive. Reconstructing them, or replacing missing blooms, is an additional charge which we will agree with you before that work starts. Buying new flowers to match a photograph is priced on application and is only done if you ask us to and accept the price. If you do not disclose an alteration and the piece is affected, that effect is not a defect.

3.5 Drop-off. Studio visits and in-person drop-offs are by appointment only. Where we agree, you may leave flowers in the studio lock box. Flowers left in the lock box remain at your risk until we take them into the studio. We aim to collect and start processing them within 12 hours. We are not liable for flowers damaged by weather, insects, or delay while they are in the lock box, or for a drop-off made without an appointment or without the details in clause 3.2.

4. Bookings, payments & pricing

4.1 Reserving your date. A non-refundable date hold of £20 reserves your place in our work calendar before you have chosen a piece. Work is allocated on a first-come, first-served basis. The date hold is non-refundable because, before your flowers arrive, we set aside your materials and incur administration and labour costs. The full £20 is taken off the price of the piece you choose. If you already know which piece you want, you can order it and pay in full without a separate date hold. We start drying once we have identified the flowers as yours.

4.2 Cleared funds. For orders placed on this website, the piece is paid in full at checkout. There is no second deposit and no balance due later on that piece. Work will not proceed, and pieces will not be dispatched, until that payment has cleared. Where an older booking, made before this payment model, still has an amount outstanding, that balance is payable before work begins.

4.3 Prices. Prices listed on our website are in GBP (£). We reserve the right to alter pricing at any time, but price changes will not affect confirmed bookings. Advance notice will be given where possible, but not to existing orders. Prices on the website are the prices payable. They are not open to negotiation.

4.4 How payment is taken. Payments are taken through Stripe at checkout by card, or by Klarna where the amount due is £300 or more, or by a gift voucher. We do not accept cash, cheque, or payment over the phone.

4.5 Codes. A promotional code must be entered at checkout and cannot be applied after the order is placed. A site-wide promotional code cannot be used together with a gift voucher.

5. Turnaround times & delivery

5.1 Estimated completion. Floral preservation in resin is a careful, multi-stage process involving drying, layering, curing, sanding and top-coating. Most orders are completed in 4 months or more from when your flowers arrive, depending on busy periods. We are currently taking orders for 2026/2027/2028. Turnaround times are estimates, not guaranteed deadlines.

5.2 Completed goods transit. Completed items are shipped via tracked courier. Once dispatched, responsibility for transit delays rests with the courier service. Please inspect your order upon receipt and contact us within 48 hours if there is any shipping damage.

5.3 Where we deliver. Finished pieces are delivered to United Kingdom addresses only. We do not ship finished work internationally. Flowers sent to the studio from outside the UK are accepted only if we have agreed that in writing first.

5.4 Availability. A date is held only when the date-hold payment has cleared, or when a piece is paid for in full. Short-notice work is accepted only where we confirm in writing that we have capacity. Paying, or holding a gift voucher, does not reserve an emergency or peak-season slot.

6. Cancellations, refunds & returns

6.1 Right to cancel (custom / bespoke goods). Under UK Consumer Contracts Regulations, the standard 14-day statutory cooling-off period for online purchases does not apply to custom-made, bespoke goods or perishable items once processing has begun.

6.2 Cancellations by the client

• Within one day of paying, you may cancel for a full refund of what you paid that day, including a date hold.
• After that one day, and before the flowers arrive or work starts, the date hold is retained. If you have paid for a piece in full, we refund the piece price less any date hold already credited.
• Once your flowers have arrived, or drying or resin work has started, the order cannot be cancelled and no refund is due.

6.3 Cancellations by Petal & Bloom Studio. In the rare event that your flowers arrive in an unusable condition (for example severe rot or mould in transit), we will inform you immediately. We will refund any payments made toward the resin pieces minus any non-refundable date-hold fee, or offer options for using replacement flowers (at client cost).

6.4 Faults. Because each piece is made with your flowers, we do not accept returns or exchanges for change of mind, or because of the natural characteristics in section 2.

If the piece arrives damaged in transit, tell us within 48 hours of delivery and send photographs of the piece and the packaging. That sits with clause 5.2.

If you believe the piece has a structural fault (for example a crack, resin that has not cured, or a joint that has failed), tell us within 14 days of delivery and send photographs or video that show the fault clearly. Characteristics listed in section 2 are not structural faults.

Where we agree the piece is faulty, we will repair it, remake it where the flowers allow, or refund the price you paid for that piece. Nothing in this clause limits your rights under the Consumer Rights Act 2015.

If a return is agreed, we will tell you who pays the return postage before you send it. Unless we are at fault for the return, return postage is payable by you.

7. Promotional offers, discount codes & vouchers

7.1 Promotional offers. Promotional codes or special offers must be entered at checkout or stated prior to booking. Discounts cannot be applied retroactively to existing bookings.

7.2 Gift vouchers

• Vouchers are valid for 12 months from the date of issue unless stated otherwise.
• Vouchers are non-refundable, non-transferable, and cannot be exchanged for cash.
• If an order exceeds the value of the gift voucher, the balance must be paid by the recipient.
• A gift voucher lets the recipient choose a piece later. It does not reserve a production date. The recipient reserves a date, or orders a piece, in the usual way. A voucher does not guarantee an emergency or last-minute slot during peak wedding seasons.
• A voucher can be used once. Any amount not used on that order is forfeited and is not paid out as cash.

7.3 Florist referral. If you give a Bloom Partner’s name or referral code at checkout, and your order is completed, we may pay that partner a referral reward. The reward is paid by us. It does not reduce your price, and it is not a discount code.

8. Product care & aftercare

8.1 Care instructions will be provided with your finished piece.

8.2 UV exposure. All epoxy resins can naturally develop a slight amber or yellow tint over prolonged periods when exposed to UV light. To slow this natural ageing, display items away from direct sunlight, bright windows and direct heat sources.

8.3 Maintenance. Keepsakes should be cleaned gently with a soft microfibre cloth. Do not use harsh chemical cleaners, abrasive pads, or submerge items in water.

8.4 Petal & Bloom Studio is not liable for damage caused by improper care, dropped items, or normal environmental ageing after delivery.

8.5 Candles and food. Pieces with a tea-light space are made for a battery-operated light, which is supplied. Do not place a real flame in or against a piece. Do not eat or drink from any resin piece, and do not use it as a plate, cup, or food container. Cured resin is not approved for food contact.

8.6 Ambering. Resin can develop an amber tint over time. Display away from direct sun and from prolonged deep darkness slows that change. It does not stop it. An amber tint that appears with age is a characteristic of the material, not a defect.

9. Intellectual property & photography

9.1 We reserve the right to take photographs and videos of your flowers and finished resin products during and after the creation process.

9.2 We reserve the right to use these images for promotional purposes, including our website, social media pages and marketing materials.

9.3 If your order contains surprise wedding flowers or sensitive material and you wish us to delay posting social media photos until after a specific date, you must inform us in writing.

9.4 The design studio on our website, including its software, layout, flower and foliage artwork, stand-in documents and the mockups it produces, is the original work of Petal & Bloom Studio and is protected by copyright and other intellectual property rights.

9.5 You may use the design studio, and any mockup you create with it, only to plan an order with us and to share your design with family and friends. You may not copy, download, scrape or extract the studio artwork, reproduce or imitate the studio, or use it or its mockups for any commercial purpose, including offering similar services to others.

9.6 Automated access to the design studio, including bots, crawlers and scripts, is not permitted without our written consent. We may refuse or withdraw access to anyone who breaches these terms.

10. Limitation of liability

10.1 To the fullest extent permitted by UK law, Petal & Bloom Studio shall not be liable for any indirect, incidental or consequential damages resulting from loss of flowers, postage issues or delay. Nothing in these terms excludes liability for death or personal injury caused by our negligence, or for fraud.

10.2 Our total liability in respect of any claim arising out of your order shall not exceed the total price paid by you for the order.

11. Governing law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the UK courts.