Terms & conditions

1. About us & general terms

1.1 These Terms and Conditions apply to all bookings, orders, gift vouchers and services provided by Petal & Bloom Studio (“we”, “us”, “our”).

1.2 By placing an order, paying a booking deposit, or sending your flowers to us, you (“the Client”, “you”) agree to be bound by these Terms and Conditions.

1.3 We reserve the right to amend these Terms and Conditions at any time. The terms in force at the time of your booking will apply.

2. The nature of handmade resin & floral preservation

2.1 Handmade artisanal nature

Every piece created by Petal & Bloom Studio is handmade and bespoke. Because we cast resin and work with organic botanical material, slight natural imperfections are normal and expected. These may include tiny micro-bubbles, minor unevenness, visible pour lines or layering, or slight differences in surface texture. These are characteristics of handmade art and are not considered faults or defects.

2.2 Changes in flower appearance

Flowers are natural items and undergo significant chemical changes when dried and cast in resin.

Colour shifts. Whites may dry cream, ivory or yellow. Reds and dark tones will darken significantly — often to a deep burgundy or wine. Pinks and purples may shift shade or mute.

Translucency and bruising. Fresh flowers that were bruised before or during transit — even if invisible to the naked eye — may appear as translucent or wet-looking patches once submerged in liquid resin.

Shrinkage and fragility. Flowers will shrink slightly and lose their soft texture during the drying process.

2.3 Design & artistic license

As the floral preservation artist, Petal & Bloom Studio retains full artistic discretion over the arrangement and layout of the flowers within your chosen shapes. We will arrange the blooms in a way that best highlights their beauty and fits the technical parameters of the shape.

3. Client responsibilities & sending flowers

3.1 Condition of flowers. You are responsible for the fresh delivery of your flowers to our studio. The final result depends heavily on the initial quality and freshness of the flowers upon arrival.

3.2 Packaging instructions. We will provide detailed instructions on how to package and dispatch your flowers — see our packing instructions. Failure to follow these guidelines, or delays caused by third-party couriers, are outside of our control. We are not liable for flowers damaged, lost or degraded during transit.

3.3 Unused flowers. We will select the best-preserved flowers for your pieces. Any remaining or unused flowers that are not incorporated into your ordered piece(s) will be disposed of responsibly unless explicitly agreed in writing prior to preservation. Unused fresh flowers cannot be returned.

4. Bookings, payments & pricing

4.1 Booking deposits. A non-refundable deposit of 20% of the order total — or the reservation fee shown at checkout — is required at the time of booking to secure your date or slot.

4.2 Final balance. The remaining balance must be paid either before work commences on your flowers, or upon receipt of your invoice once flowers arrive at our studio. Work will not proceed, and pieces will not be dispatched, until payment has cleared in full.

4.3 Prices. Prices listed on our website are in GBP (£). We reserve the right to alter pricing at any time, but price changes will not affect confirmed bookings.

5. Turnaround times & delivery

5.1 Estimated completion. Floral preservation in resin is a careful, multi-stage process involving drying, layering, curing, sanding and top-coating. Completions are currently estimated in 2027. Turnaround times are estimates, not guaranteed deadlines.

5.2 Completed goods transit. Completed items are shipped via tracked courier. Once dispatched, responsibility for transit delays rests with the courier service. Please inspect your order upon receipt and contact us within 48 hours if there is any shipping damage.

6. Cancellations, refunds & returns

6.1 Right to cancel (custom / bespoke goods). Under UK Consumer Contracts Regulations, the standard 14-day statutory cooling-off period for online purchases does not apply to custom-made, bespoke goods or perishable items once processing has begun.

6.2 Cancellations by the client

• Before sending flowers: if you cancel your booking before sending flowers, your non-refundable deposit will be retained to cover administrative costs.
• After flowers are received or work has begun: once flowers have been received and drying or resin work has started, no refunds can be issued.

6.3 Cancellations by Petal & Bloom Studio. In the rare event that your flowers arrive in an unusable condition (for example severe rot or mould in transit), we will inform you immediately. We will refund any payments made toward the resin pieces minus the non-refundable deposit, or offer options for using replacement flowers (at client cost).

6.4 Returns. Because each piece is custom-crafted using your unique flowers, returns or exchanges are not accepted unless the item is faulty due to a structural defect (excluding the natural characteristics listed in Section 2).

7. Promotional offers, discount codes & vouchers

7.1 Promotional offers. Promotional codes or special offers must be entered at checkout or stated prior to booking. Discounts cannot be applied retroactively to existing bookings.

7.2 Gift vouchers / gift cards

• Vouchers are valid for 12 months from the date of issue unless stated otherwise.
• Vouchers are non-refundable, non-transferable, and cannot be exchanged for cash.
• If an order exceeds the value of the gift voucher, the balance must be paid by the recipient.
• Gift vouchers do not guarantee an emergency or last-minute slot during peak wedding seasons; recipients must book their date in advance.

8. Product care & aftercare

8.1 Care instructions will be provided with your finished piece.

8.2 UV exposure. All epoxy resins can naturally develop a slight amber or yellow tint over prolonged periods when exposed to UV light. To slow this natural ageing, display items away from direct sunlight, bright windows and direct heat sources.

8.3 Maintenance. Keepsakes should be cleaned gently with a soft microfibre cloth. Do not use harsh chemical cleaners, abrasive pads, or submerge items in water.

8.4 Petal & Bloom Studio is not liable for damage caused by improper care, dropped items, or normal environmental ageing after delivery.

9. Intellectual property & photography

9.1 We reserve the right to take photographs and videos of your flowers and finished resin products during and after the creation process.

9.2 We reserve the right to use these images for promotional purposes, including our website, social media pages and marketing materials.

9.3 If your order contains surprise wedding flowers or sensitive material and you wish us to delay posting social media photos until after a specific date, you must inform us in writing.

10. Limitation of liability

10.1 To the fullest extent permitted by UK law, Petal & Bloom Studio shall not be liable for any indirect, incidental or consequential damages resulting from loss of flowers, postage issues or delay. Nothing in these terms excludes liability for death or personal injury caused by our negligence, or for fraud.

10.2 Our total liability in respect of any claim arising out of your order shall not exceed the total price paid by you for the order.

11. Governing law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the UK courts.