Frequently asked

Most orders are completed in 4 months or more, depending on busy periods. Occasionally it can take longer, and that is the most up-to-date timeframe.

This can seem a long time. Drying the flowers and curing the resin takes months, and finishing each piece takes a huge amount of time. It is worth the wait. Each medium block takes days of work on average, and every item is made by hand. There are no factories or production lines here. This is art, and more than that it is quality art, made with the best materials available to buy.

Yes, where possible. I try to keep the months booked in advance, but life often takes us in unplanned directions. Please contact me directly if you need any of my services at short notice and I will book you in if I have the availability.

Step 1. Book your collection in advance of your special day with Royal Mail Special Delivery Guaranteed before 9am. If you are local to Cambridgeshire you can also drop the flowers off in person. Please tell me your preferred method in advance so I can accommodate you.

Royal Mail will not deliver on Sundays. If your wedding is over the weekend (Friday to Sunday), send them as soon as you can, or drop them off if that is possible.

Step 2. Find a box roughly 61 × 46 × 46 cm (Royal Mail dimensions), depending on the size and shape of your flowers. I recommend a cardboard florist vase. The parcel must be under 2kg for Royal Mail, or within the weight limit of your chosen courier. If you cannot drop the flowers off yourself, speak to me directly. I can usually arrange something when I have enough notice.

Step 3. Pack the empty space around the base of the box with newspaper or old paper so the flowers cannot rock in transit.

Please only use paper. Never cover the flowers with plastic or cellophane. That makes the blooms sweat and rot, and I may be unable to work with them if that happens.

Step 4. Sit them in a vase with water until you are ready to transport. Do not put the vase or the water in the delivery box. I cannot return it, it makes the box heavy, and it makes the blooms flop.

Moisten paper towels (not soaking wet) and wrap them around the base of the stems, never the top of the flowers, so they stay cool and hydrated. Secure with an elastic band. Then wrap foil over the wet towel and secure that with another elastic band. This locks the moisture in at the base.

Put them in your paper vase in the centre of the box. If you do not have one, prop the flowers up with balls of newspaper, soft enough that you do not crush the blooms. If the package feels loose once the lid is closed, it is too loose. Pack around them a little more so the petals do not shake off in transit.

Step 5. Include your name and contact details on a piece of paper. If you do not, I may not know whose flowers they are. This is essential, because I start drying them as soon as they arrive, and some flowers have to be dried flat and some in 3D. Secure the box with tape. Mark “fragile flowers” on all sides and draw an arrow showing which way up the box must travel. Write it large enough that the courier can see it straight away.

The same guide, with pictures, is on the packing instructions page.

We can arrange an in-person drop-off by appointment. There is also a secure lock box at the studio. The code is shared with you. Flowers in the lock box stay at your risk until I take them into the studio. I aim to collect them and start processing within 12 hours.

No. The £20 date hold is non-refundable. It secures your place in the production calendar, which is limited by mould availability and my work schedule. When you reserve, I take that mould out of production and turn away or delay other clients.

The hold comes off your piece. When you choose and order your piece, you pay for it in full and the £20 is taken off that total. If you already know which piece you want, you can skip the hold and order it straight away.

There are two ways to book. You can reserve your date for £20 and choose your piece later, or order your piece and pay in full straight away. If you reserved first, the £20 comes off the price of your piece. There is no separate deposit or later balance on a piece.

All payments are taken securely through Stripe at checkout: by card, with Klarna on orders over £300, or with a gift voucher.

Prices are final and non-negotiable. I do not accept cash or cheque, and I cannot take payments over the phone.

Please email hello@petalandbloomstudio.co.uk and I will get back to you as soon as I can. I cannot send month-to-month or week-to-week updates on orders. All orders are updated in your online account.

You can also WhatsApp me on 07396 927603. I will try to reply, but your portal is quicker and more accurate.

Please note I can only discuss the order with the person who placed it, not with relatives.

Please never expose resin to heat, as this will damage it. For items with tealight holders, I use battery-operated tea lights in all of my photos. A battery-operated light is supplied with any item that is made to be used with candles.

Keep resin out of direct sunlight and out of extreme darkness. That slows the amber tint, though the tint will happen eventually and can enhance the look of the piece. Do not eat or drink directly from resin. It is not approved for that use, even once cured.

Yes. I need to test them first to make sure the colours do not run in the resin. Because of that, I advise silk, high-quality faux flowers.

If you are unsure which item you want, but you wish to preserve the date, reserve your date. Closer to the time I can contact you about the options you have. If you have not chosen your flowers yet, but you know you want to preserve them, this is the right option.

I dry the flowers in your delivery unless they are damaged or unsuitable. I am not able to return blooms that have not been used. If you have a lot of good-quality flowers left over, I may offer add-on pieces. Those are a separate order at the prices then in force, and I only make them if you want them. Anything you do not take is disposed of.

Each piece is made with your flowers, so I cannot accept a return for a change of mind, or for the natural characteristics of handmade resin: bubbles, layer lines, colour shift, dust, and the pearl effect in pastels.

If the piece arrives damaged in transit, email me within 48 hours with photographs of the piece and the packaging.

If you believe there is a structural fault, such as a crack or resin that has not cured, email me within 14 days of delivery with photographs or video. Where I agree the piece is faulty, I will repair it, remake it where the flowers allow, or refund the price of that piece. Your rights under the Consumer Rights Act 2015 are not affected.

If a return is agreed, I will tell you who pays the postage before you send it.

Yes, we can work with faux, dyed or sprayed blooms. They do need to be treated very differently from an untreated flower, so it is vital that you tell me ahead of time if the blooms have been altered. This can and will affect the chemical reaction of organic material with epoxy resin. If you have any doubt, ask your florist. They will be able to tell you.

Flowers are a natural product and can react to drying and resin in many ways. Resin itself is a chemical reaction. The pieces are one of a kind, handmade, and small imperfections should be expected. I do not mass-produce the same patterns. Each piece is unique, and you can expect some or none of the following: layer lines, bubbles, discolouration (a pearl effect in pastel colours), and dust inclusions.

Please bear in mind these items are handmade art by a person, not a machine.

Yes, we can cast these in resin. This is at an additional cost, because a lot of floral reconstruction is involved, unless you are happy for the existing flowers to go into the resin in the exact condition they arrive in. We do not recommend colour correction if the flowers are already dried, as this can look a little strange.

We can also buy new flowers to match a picture of your old bouquet. That is chargeable on a price-on-application basis.

I review the condition of your flowers when they arrive, send you a picture, and start drying them immediately. Once they are dried, I send you the design.

All designs are at my own discretion, and I am happy to work with you for the result you want. You will need to tell me those wishes in advance, when you place the order. There is a notes box for the maker at checkout, or you can email hello@petalandbloomstudio.co.uk.

The last thing I want is to create something you did not dream of, so we will work together to bring your vision to life.

One set of wishes, given in the notes box when you order or by email before drying is complete, is included.

If you later ask for a change that means I have to remove the dried flowers from the silica, I charge a consultation fee of £25 for each removal. It is not easy to remove flowers without damage, and I need to wear full protective equipment to do this safely. Flowers damaged by a requested removal are not a fault. If you have suggestions, please include them in the notes box when you order, so there is no disappointment.

If you have images of other work that inspires you, I welcome those. If you simply want to talk, ask for a call back and I will ring you. My aim is to help your vision come to life, and sometimes that needs a proper conversation.

You can cancel within one day of paying, and I refund what you paid that day, including a date hold.

After that day, and before your flowers arrive or work starts, the £20 date hold is kept. If you have paid for a piece in full, I refund the piece price less any date hold already taken off it.

Once your flowers have arrived and drying or resin work has started, the order cannot be cancelled.

Yes. A gift voucher is for when someone else will choose the piece. They can show me their flowers and I will advise. You will find it under Shop all, or as Gift voucher in the footer.

A voucher does not reserve a production date. It can be used once. Any amount left over is not paid out as cash.

If you name them at checkout, or use their referral code, and your order completes, we thank them with 4% of the order total. It does not change your price.

Unfortunately not. I can only deliver finished pieces to UK addresses.